Privacy Policy
Canberra Casino is committed to safeguarding the privacy of individuals who interact with our online casino website. This Privacy Policy outlines how Canberra Casino collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using our website, you consent to the practices described in this policy.
Collection of Personal Information
Canberra Casino may collect personal information necessary to provide our services, comply with legal obligations, and enhance user experience. Personal information collected may include, but is not limited to, your name, date of birth, address, email address, telephone number, identification documents, payment details, and records of your interactions with the website. Information may be collected directly from you when you register an account, participate in promotions, contact customer support, complete transactions, or use other features of the website. Additionally, we may collect information automatically through cookies, analytics tools, and similar technologies to improve site functionality and monitor usage.
Use of Personal Information
Canberra Casino uses personal information for purposes including verifying your identity, processing transactions, providing requested services, managing promotions and loyalty programs, communicating with you, responding to enquiries, and fulfilling legal and regulatory obligations. We may also use personal information to improve our website, ensure security, prevent fraud, and conduct internal research and analysis to enhance our services and user experience.
Disclosure of Personal Information
Personal information may be disclosed to third parties where required or permitted by law, including regulatory authorities, law enforcement agencies, and government bodies. Canberra Casino may also disclose information to service providers who assist in the operation of our website and delivery of services, such as payment processors, IT support providers, marketing agencies, and data analytics partners. Where information is disclosed to external parties, Canberra Casino will take reasonable steps to ensure those parties comply with privacy obligations and use the information only for the purposes for which it was disclosed.
International Transfers of Information
While Canberra Casino primarily stores and processes personal information within Australia, some service providers and partners may be located overseas. In such cases, Canberra Casino takes reasonable steps to ensure that overseas recipients protect your information in a manner consistent with Australian privacy laws. By providing your information, you acknowledge and consent to the transfer, storage, and processing of your data outside Australia where necessary for service provision.
Data Security
Canberra Casino implements robust security measures to protect personal information against unauthorised access, misuse, interference, loss, alteration, and disclosure. These measures include physical, technical, and administrative safeguards such as secure servers, encryption, firewalls, access controls, and staff training. Canberra Casino regularly reviews and updates its security practices to mitigate risks and ensure ongoing protection of personal information.
Access and Correction of Personal Information
You have the right to request access to the personal information Canberra Casino holds about you and to request correction of any inaccuracies. To make an access or correction request, please contact our Privacy Officer using the contact details provided below. Canberra Casino will respond to requests in accordance with applicable laws and may require verification of your identity before granting access or making changes. In certain circumstances, we may refuse access or correction as permitted by law, in which case we will provide reasons for the refusal.
Retention of Personal Information
Canberra Casino retains personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, and resolve disputes. When personal information is no longer required, Canberra Casino will take reasonable steps to securely destroy or de-identify the information in accordance with applicable laws and best practices.
Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance user experience, analyse site traffic, and support website functionality. Cookies are small files stored on your device that enable features such as remembering preferences and tracking user activity. You may manage cookie settings through your browser; however, disabling cookies may affect website functionality. Information collected through cookies is treated in accordance with this Privacy Policy.
Direct Marketing
Canberra Casino may use your personal information to send you information about promotions, products, and services that may be of interest. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in such communications or by contacting us directly. We will respect your preferences and cease direct marketing upon request.
Third-Party Links
Our website may contain links to third-party websites or services. Canberra Casino is not responsible for the privacy practices or content of those external sites. We recommend reviewing the privacy policies of any third-party sites you visit before providing personal information.
Changes to This Privacy Policy
Canberra Casino may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our practices. The most current version will be available on our website. We encourage you to review this policy periodically to stay informed about how your information is protected.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Privacy Officer at [email protected] or by mail at Canberra Casino, 21 Binara Street, Canberra, ACT 2601, Australia.
Complaints
If you believe Canberra Casino has breached your privacy rights or obligations under the Privacy Act 1988 (Cth) or the Australian Privacy Principles, you may lodge a complaint with our Privacy Officer using the contact details provided above. Canberra Casino will investigate all complaints and respond within a reasonable period. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).